Around the same time as receiving my order of power tool batteries from the online website a friend of mine called to my home. As I was making coffee I was opening the box at the same time when he seen that I had ordered various Makita batteries online he was fuming a little bit. He had only the previous day come into the same DIY store that I had come to an order one for his power drill. When he told me how much they were charging we switched on the laptop and had a quick check of the website that I had purchased from. It turned out that they were charging around $42 less than what he had paid in the local DIY store and dispose including delivery.
I suggested that he take a trip back to the local DIY store and let them know the price difference or say he picked up one somewhere else because it was an emergency and they were quoting two weeks for delivery. It turned out that he did indeed the first thing the next morning call-back to our local DIY store and let them know that because it was going to take them two weeks he had picked up one somewhere else. Without hesitation I gave them back a refund, which to be honest with them is something they always do as they strive on some of their customer service. I have never had an issue with them in the past when ordering anything so it was nice to see that they done this immediately without question and also cancelled his order.
Because he is not computer literate he came around to my house that evening and he was able to order the battery for his power drill. It was fully because he has also had a conversation with his brother in law who also wanted him to order some batteries for his Makita 6176d and Makita 6349d. This worked out much better for my friend because now the delivery was being split across tree items so he saved even more money.
I suppose there has to be a moral to this story. Well I guess it makes sense to shop around before you make any type of purchase. It’s especially true when it comes to purchasing Makita batteries for various power tools and for any other manufacturer of power tools in fact. I will definitely be making a lot of my Christmas purchases online this year because the value simply can’t be beaten compared to many retail outlets.